REGISTRATION AND CANCELLATION QUESTIONS
DOES THE REGISTRATION FEE INCLUDE AIR TRANSPORTATION?Text
No; attendees are responsible for arranging their own air travel. To fully participate in Optum Forum 2020, please review the schedule and plan your air travel accordingly.CLOSE
WHAT TYPES OF PAYMENTS ARE ACCEPTED FOR THE CONFERENCE FEE?Text
We accept payment by credit card, including American Express, Discover Card, Mastercard and Visa.
IS MY RESERVATION TRANSFERABLE?Text
You are welcome to send a substitute attendee at no charge with written notification to OptumForum@optum.com no later than Sept. 11, 2020. Please include the name and email address for the colleague who will take your place, so we can invite them to register.CLOSE
WHAT IF I HAVE TO CANCEL?Text
We understand your plans may change. If you must cancel your registration, our cancellation policy is as follows:
Cancellations received via email by August 1 will be charged a $100 processing fee; and those received between August 2 and September 1 will be charged 50 percent of the registration fee. Confirmed registrants who cancel after September 1 or do not attend will be charged the full amount.
You are welcome to send a substitute attendee at no charge with written notification no later than September 11, 2020. To cancel your conference registration or request a substitute, please submit your written request to: OptumForum@optum.comCLOSE
HOTEL AND TRAVEL QUESTIONS
IS THERE A DISCOUNTED RATE AT THE HOST HOTEL?Text
A discounted room block has been arranged at the Swan and Dolphin for Optum Forum attendees. Rate: $265.00/night + taxes, plus a $18 daily resort fee. The deadline for registering with the discounted rate is September 4, 2020.CLOSE
HOW DO I RESERVE A HOTEL ROOM?Text
You will be prompted to register for your hotel accommodations during the online registration process. Do not contact the Swan and Dolphin directly.
Navigate to the “Hotel Accommodations” section of the registration form, select “yes, I would like to book a room," enter your full name and indicate your check-in and check-out dates. Please provide any special requests or accommodations you require.
Please note: All reservations must be guaranteed by a major credit card. This group rate is available three days before and three days after the main program dates, pending availability.CLOSE
WILL I RECEIVE A HOTEL ROOM CONFIRMATION?Text
Hotel confirmation numbers will be sent via email approximately 7–10 business days prior to the start of the conference.CLOSE
WHAT IS THE HOTEL CANCELLATION POLICY?Text
Do not contact the hotel directly. All reservations must be guaranteed by a major credit card. You must advise OptumForum@Optum.com of any change or cancellation 5 days prior to your expected day of arrival to avoid cancellation penalties.CLOSE
WHAT IS THE CLOSEST AIRPORT?Text
The nearest airport is Orlando International Airport (MCO).CLOSE
IS GROUND TRANSPORTATION PROVIDED?Text
Travel, ground transportation and costs associated with your stay are at your own expense.
Taxi or ride share services
Taxi fare from Orlando International Airport to the Swan & Dolphin is $73 (one way). Rideshare is approximately $40, depending on time of day.
Shuttle service is $37 round trip.CLOSE
WHERE CAN I PARK AT THE HOTEL?Text
Find detailed parking information for Swan and Dolphin here.
WHAT KIND OF WEATHER IS EXPECTED?Text
The average high temperature in Orlando at this time of year is 85-90 degrees. Lows may reach 65 degrees. It will be hot outside, but remember, the hotel will be air conditioned, so be sure to pack a light sweater or jacket for your time spent indoors.CLOSE
HOW SHOULD I DRESS?Text
Attire for Optum Forum events is business casual. Attire for the evening networking events is casual — jeans are acceptable.CLOSE
WHO SHOULD I CONTACT IF I HAVE SPECIFIC DIETARY NEEDS OR FOOD ALLERGIES?Text
Please note any dietary needs or food allergies in the space provided on your registration form. For further assistance, email our team at OptumForum@optum.comCLOSE
WHAT HASHTAG SHALL I USE WHEN SHARING ABOUT OPTUM FORUM SOCIALLY?Text
HOW WILL I GAIN ACCESS TO THE VARIOUS EVENTS, KEYNOTES AND BREAKOUTS?Text
Your conference badge gets you access to the events you are registered to attend. You must wear your badge at all times.CLOSE
WHAT IF I LOSE MY BADGE?Text
If you lose your badge, please go the registration desk for a new conference badge. You will be charged $100 for the replacement.CLOSE
STILL HAVE QUESTIONS?Text
A member of our events team will be happy to assist you. Please contact us via email at OptumForum@optum.com.CLOSE
I was impressed with the breadth of topics covered and educational track opportunities. Great experience!– 2018 Optum Forum attendee